Spa Policy
- Reservations can be made directly with the Spa by telephone or e-mail. Please reserve your treatment as early as possible to ensure availability, particularly when booking multiple treatments and packages.
- We recommend that you arrive at least 30 minutes before your treatment begins. This allows you to relax and enjoy the Thermal Oasis facilities.
- Should you require any service change or cancellation, please notify our team with a minimum of 6 hours’ in advance. In case of non-attendance or cancellation in advance less than 6 hours before booked treatment, we reserve the right to charge the full treatment value.
- Serenity Spa cannot be held responsible for lost or stolen items. Please avoid bringing valuables with you.
- The minimum age requirement for access to the Thermal Area is 18. Please let us know at the time of the booking if you are under 18.
